Reference

Understanding Your Rights and Our Obligations

These legal terms set out the rules that govern your account with meta88, including how we handle your data, what we expect from you, and where access is permitted under local law.

Jurisdiction-dependent accessMalaysian ringgit (RM) accountsTouch 'n Go eWallet, Boost, GrabPay coveredAccount data handled per stated policyContact available for legal queries

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How Our Legal Terms Apply to Your Account

meta88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to meta88 is permitted only where local law allows it. We do not represent that our platform is available in every jurisdiction, and it is your responsibility to confirm that using this platform is lawful where you are located. For accounts in Malaysia, all transactions

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are denominated in Malaysian ringgit (RM). Deposits and withdrawals processed through Touch 'n Go eWallet, Boost, and GrabPay are subject to the terms of those respective wallet providers in addition to our own account rules. Where a conflict arises between our terms and a wallet provider's
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terms, our account policy governs the relationship between you and meta88. We retain the right to suspend or close any account where we have reasonable grounds to believe a breach of these terms has occurred. Account closures are communicated via the contact details on file. Any
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dispute arising from your account must first be referred to our support team before any external escalation. We do not recognise claims submitted without prior written notice to us. Updates to these terms are posted on this page; continued use of your account after a change
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constitutes acceptance of the revised terms. Players in Subang Jaya and elsewhere in Malaysia are subject to the same policy.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCOUNT SECURITY

How We Protect Your Account and Your Data

We apply account-level security controls to every registered account on meta88. This includes encrypted data transmission, session management, and identity verification steps when you withdraw funds. Your personal information is collected for account operation purposes and is not shared with third parties except where required by the payment rails you use — Touch 'n Go eWallet, Boost, GrabPay — or where we are legally required to do so. You can request a copy of the data we hold on your account at any time by contacting support in writing.

Data Retention

We retain your account data for as long as your account is active and for a defined period after closure, consistent with our legal obligations. You may request details of the retention period that applies to your account.

Cookie Policy

Our platform uses cookies to maintain your session, remember account preferences, and measure how pages are used. You can manage cookie settings through your browser, though some account functions depend on session cookies remaining active.

Account Changes

To update personal details registered to your account — including contact information and linked payment methods such as GrabPay or Boost — submit a request through live chat or email. Changes to sensitive fields require identity verification.

Security Incidents

If you suspect unauthorised access to your account, contact support immediately via live chat so we can freeze account activity while the matter is reviewed. Do not share your account credentials or PIN with anyone.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about how these terms apply to your account, or you need to make a formal request under our data or privacy policy, our support team is the right starting point. We respond to account-related legal queries through the channels below. For formal written requests — such as account data access or objections to data use — email is the appropriate route.

Common Legal Questions About Your meta88 Account

These are the questions we receive most often about account terms, your legal rights, and how our policies work in practice. If your question is not answered here, reach our support team via live chat or email.

Access depends on local law in your jurisdiction. We do not make eligibility decisions on your behalf — you are responsible for confirming that use is permitted where you are located before opening an account.

Send a written request to our support email with your account details. We will confirm receipt and provide the relevant data within the timeframe stated in our data policy. Live chat cannot process formal data requests.

Yes. Submit a written deletion request via email. We will action the request subject to any legal obligations that require us to retain certain records — for example, transaction history related to regulated payment activity through FPX or DuitNow.

Updated terms are posted on this page. Continuing to use your account after a change is published means you accept the revised version. We recommend checking this page periodically, particularly after any notification from us.

All disputes must first be submitted in writing to our support team. Include your account ID, the nature of the dispute, and any relevant transaction reference. We will not accept external escalations without prior written notice sent to us.

Touch 'n Go eWallet, Boost, and GrabPay each have their own terms governing transfers made through their apps. Where those terms affect how a deposit or withdrawal clears, the wallet provider's own policy applies to that leg of the transaction — our account policy governs everything on the meta88 side.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoTin Mine Treasure Accountmeta88 Login

Understanding Your Rights and Our Obligations

How We Protect Your Account and Your Data

Data Retention

Cookie Policy

Account Changes

Security Incidents

Reach Us on Legal or Account Matters

Common Legal Questions About Your meta88 Account

01 Is meta88 available in my part of Malaysia?

02 How do I request a copy of the data meta88 holds on me?

03 Can I ask meta88 to delete my account and personal data?

04 What happens to my account if the terms change?

05 How do I raise a formal dispute about my account?

06 Do wallet provider terms affect my meta88 account?

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