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How meta88 Handles Your Personal Information

Your account data belongs to you, and this page lays out exactly how meta88 collects, uses and protects it. From the moment you open an account to every Touch 'n Go eWallet or Boost transaction you make, we handle your information with clear rules…

Account data protectionPayment privacy — Touch 'n Go eWallet, Boost, GrabPayCookie controlsData retention clarityYour right to access or remove data
meta88 How meta88 Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

meta88 applies layered controls across every point where your data moves — from the deposit screen to the withdrawal verification step. Players in Subang Jaya accessing the platform on mobile go through the same encrypted session path as desktop users. Here is what that looks like in practice.

Encrypted Connections

Every page session on meta88 runs over SSL encryption. Your login credentials, wallet details and account balance are transmitted through a secured channel, not plain HTTP.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust or withdraw cookie consent at any time through the settings panel in your account.

Data Retention Limits

Transaction records are retained for the period required to satisfy audit and fraud-prevention obligations. Once that period ends, personal identifiers are removed from active records on a rolling schedule.

Access and Correction Rights

You can request a full export of the data we hold on your account, or ask us to correct inaccurate details. Submit the request via live chat or email and we will respond within the handling window stated in our policy.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to delete a record or raise a concern about how your information has been handled, the paths below are the right starting points. We respond to data-related requests through the same channels we use for account support — so you do not need a separate form or queue.

Live Chat Start a live chat session from any page on meta88. Identify your account and state your privacy request — the team will log it and follow up directly.
Email Support Write to our support address with your registered email in the subject line. Data access and deletion requests submitted by email are treated as formal requests under our policy.
Account Settings Some preferences — marketing opt-outs and cookie consent — can be adjusted directly inside your account settings without contacting support at all.

Frequently Asked Questions About Your Privacy

These are the questions we receive most often about how meta88 handles account data, payment records and personal information. If your question is not here, live chat is the quickest way to get a direct answer.

No. We log the transaction reference and amount for reconciliation, but your wallet PIN, full wallet number and login credentials are never stored on our servers.

Yes. Submit a deletion request via live chat or email using your registered address. We will confirm receipt and process it subject to any retention obligations that apply to financial transaction records.

Access is limited to teams with a direct operational need — payments, fraud checks and account support. No marketing or third-party advertising team has access to your personal account data.

We do not sell your data. Third-party processors we use — such as payment infrastructure providers — access only what they need and are bound by the same data standards we operate under.

Go to your account settings and update your communication preferences. You can turn off promotional emails and SMS notifications without affecting your account's core functions or payment access.

Transaction records are kept for the period required under our audit and fraud-prevention obligations. Once that window closes, personal identifiers are stripped from the record on a rolling basis.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.